Support
Real people answer this. Write to us and tell us what happened.
hi@stage.videoWhat helps us help you
- The email address you sign in with.
- What you asked for, and what happened instead.
- The version of STAGE and of macOS.
If something failed, your app's log tells us the most. It's at ~/Library/Application Support/STAGE/logs/main.log. In Finder, choose Go, then Go to Folder, and paste that path. The log holds ids, error codes and counts. It holds no video, none of your words and no file names, so it's safe to attach. It stays on your Mac unless you send it.
Your plan
To change or cancel a plan: in STAGE, open Settings from your profile, choose Plan, then Manage. That opens Stripe's billing page, where you can change plans, update your card, see your invoices or cancel. You can also just email us and we'll cancel it for you. You keep your plan until the end of the period you paid for.
The Terms of Service explain renewals, credits and refunds, and pricing is on the home page.
Your account and your data
To delete your account: email us from the address you sign in with and ask. The app doesn't have a button for this yet. The Privacy Policy says exactly what is deleted and what isn't.
Your videos never leave your Mac, so they stay yours to keep or delete. The Privacy Policy lists everything that does leave it.
What you need to run STAGE
A Mac with Apple Silicon, running macOS 26 or later. STAGE is Mac only.